shipping and Returns
SHIPPING & RETURNS
Dispatch , Delivery and Returns Policy Details
All items marked 'In Stock Now' are held at our Melbourne Warehouse and dispatched within the same or next business day of placing the order. (That's right, we are super quick :) )
All Pre-Order items will be delivered within the estimated time frame specified under each product.
* We currently offer Free Express Post Upgrade for ALL orders.
Delivery Times :
Delivery of all orders is subject to stock availability and authorization of your payment.
Delivery is approximately work 2-4 working days in Australia. (Please note there could be delays with Australia Post due to COVID-19)
Next day delivery is available at an extra cost.
Delivery is approximately 7-14 working days outside Australia.
We deliver Australia wide via free express post upgrade and includes tracking.
We can either deliver your order to the billing address for the credit\debit card you use to pay for your order or you can specify an alternative delivery address in the ‘delivery address’ section of the checkout
We will make every effort to deliver goods within the estimated time scales; however, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated time scales. All deliveries will be made according to the carriers standard procedures; therefore, we cannot guarantee a particular delivery date or time. Risk of loss and damage of products will pass to you on the date when the products are delivered or on the date of first attempted delivery by our carriers. Our deliveries are made by Australia post or special delivery persons used by Little Characters Store. Please note that we are not responsible for damaged or stolen goods while in transit with Australia Post.
If no one is available to receive the item, the Australia Post will give you the option to safe-drop or return the item to the local post office. we will not be responsible any parcel go missing if you choose the safe-drop. If a delivery is refused or the parcel was return to the local post office or you are not available to receive the goods on 1st and 2nd attempts, and the goods are returned to us, you will be charged the full shipping charges, and any further costs incurred as a result. All goods are sold subject to availability, if any goods are not available at the point of dispatch we will refund you in full for those goods. Please allow a refund to process within 1-3 business days.
Refund, Return and Cancellation Policy
No refunds are accepted unless the items are faulty or damaged and all sales are final. We do not accept refund or chargeback claims made by your bank or credit card provider unless they are reasonable or acceptable claims. We make sure the items are in good condition before we post. Underwear and swimwear cannot be returned due to health and hygienic reasons.
Please note we are regularly adding items to our website. If you see any product with $0.00 or free postage or both, please do not continue to add this to your basket as they have not yet been setup correctly to complete a purchase. Any purchases as such will be null and void.
If we are unable to provide the goods on the promised date due to an unavoidable circumstance (ie:shipping delays from the supplier ,items becoming unavailable after ordering) the customers can request for a refund or a replacement with another item in stock, and this will be processed within 72 hours after the request is made without any compensation/interest as these events are beyond my control.. If you find you have a problem with the delivery or with any of the products please notify ourselves at the earliest possible time (Within 24 hours for delivery problems) you can contact us at firstname.lastname@example.org and where applicable a refund will be offered for these faulty items and will processed within 72 hours of receiving the goods back. If a refund has to be processed outside of the Australia via bank transfer, then the standard bank charge will apply. If a refund is processed via PayPal, then PayPal will refund that portion of the charges. Over-payments can be kept as store credits for future orders.
** if you choose to complete the purchase via Afterpay or similar payment providers such as Zip, Humm, PayItLater, please refer to their terms and conditions on their payment plan agreement.