I am pleased with my quilt cover, but not impressed with the fact that once I had placed my order I had no notifications or contact from the company to say anything had been received nor was any notification sent to me in regards to when my parcel was or would be posted.
After 3 weeks without any communication, I contacted the company and asked why hadn't I had any notification of my order being processed and posted. Only after I had contacted the company was I then sent an email to say my order was being sent out and it finally arrived around five days later. I'm not sure it would have even been sent to me if I hadn't followed it up.
It is almost as if the order had been forgotten about or was never followed through with from the start.
It is a lovely quilt cover but I wouldn't shop through Little Characters Store again.
Hi Del we are so glad you liked the product but sorry to hear that you are not satisfied with our service. Please note that the Butterfly duvet cover is advertised 'as in stock with our supplier' and required ordering from them. This item is not held at our warehouse in Melbourne. All items that are marked as 'In Stock Now' are dispatched the next business day from our Melbourne Warehouse and other items require ordering from our supplier which can take up to 3 weeks. All items on our website has an estimated delivery time mentioned next to add to cart button. The item was express posted to you as soon as we received the stock and email with tracking has been sent.
Hi Dani...We are sorry to hear that you haven't received the placemat. But not to worry ! we have dispatched it today. tracking will be sent via email :)
The delivery was super quick. I'm not able to give a review on the actual product as I bought it as a present for one of my nieces and I have to send it to another city.
First time purchase,easy and speedy. Rug said spot clean only but as 100% cotton I washed it anyway. Waiting for it to dry hopefully nice and soft. Seems a bit small would have loved a bigger version around twice the size 1m
Just wish your costumer’s service would response when customers ask question.
Your chat is a waste, no one replies.
It’s very frustrating. Needs urgent attention
We do apologise for the delay in responding as we were closed few days for Stocktaking prior to Easter Holidays and our chat service was not available within this time. We are glad your grandson loved the blanket :)
I purchased an "Under construction" print quilt cover for my 3 year old grandson. It arrived quickly and on opening the parcel it exceeded our expectations with is quality. Indeed, I purchased a similar item previously from a well known high street shop, at almost twice the cost, but the quality was not a patch on the one I bought from Little Characters Store. I have rated them 5 star but would give them 10 out of 10. A fantastic company, excellent service, reliable and reasonably priced items - give them a go! I did and I am so glad.
I ordered the pj sets and they were delivered to my door in no time
Twin boys will love their Paw Patrol pjs
Really pleased with this purchase. Very good quality. Staff very helpful regarding delayed order and kept me well informed of progress. Answered all email enquiries promptly. Well done
Hi Lesley thank you so much for rating us 5 star ! We do dispatch items in stock with us the same or next business day , but since this was on preorder we had to wait for our stock to arrive. Thank you for your patience :)
Hi Karen Thank you for your 5 star review :) This towel is advertised as available with our supplier and the preorder delivery times are between 1-3 weeks. We are glad that you like the towel.
Hi Traude we are so pleased to read your review. Thank you so much for taking time to appreciate us. ❤️
Fantastic product and service was unbelievable. They seen my order one day and it was in the mail on that same day and I received my order the following morning. Can’t ask for a better service.oh I bought the cocomelon ABC quilt cover for cot my great grandson he loves it.
I got two for my 4yr old and they are fantastic! Small enough for little faces and great coverage! Fast delivery. Super satisfied customer. Highly recommend.
I haven't washed it yet as it just arrived but the fabric seems to be quite hard. I expected it to be maybe a better quality fabric!
I'll see if it softens up once it's been washed.
This doona cover is really good quality and sizing is spot on, the seller was really quick, very easy process to purchase from, my toddler LOVES Thomas and LOVES this bed set, I just wish I'd read what the covers material was. unfortunately the blanket inside the cover keeps slipping and getting misshapen, so it constantly needs shaking out and my toddler gets "stuck" in it in the morning (we find rather funny).