*The quickest and easiest contact method is via Email
Existing customer order and other inquiries : info@littlecharactersstore.com.au
or
info.littlecharactersstore@gmail.com
All emails will be replied within 1 business day. (most of the time without few hours) Please don’t forget to mention your order number in the Email
or if you like to live chat please click on the purple chat button below. we will reply asap if we are online.
we are available Mon- Friday 10-3pm
I am pleased with my quilt cover, but not impressed with the fact that once I had placed my order I had no notifications or contact from the company to say anything had been received nor was any notification sent to me in regards to when my parcel was or would be posted.
After 3 weeks without any communication, I contacted the company and asked why hadn't I had any notification of my order being processed and posted. Only after I had contacted the company was I then sent an email to say my order was being sent out and it finally arrived around five days later. I'm not sure it would have even been sent to me if I hadn't followed it up.
It is almost as if the order had been forgotten about or was never followed through with from the start.
It is a lovely quilt cover but I wouldn't shop through Little Characters Store again.
Hi Del we are so glad you liked the product but sorry to hear that you are not satisfied with our service. Please note that the Butterfly duvet cover is advertised 'as in stock with our supplier' and required ordering from them. This item is not held at our warehouse in Melbourne. All items that are marked as 'In Stock Now' are dispatched the next business day from our Melbourne Warehouse and other items require ordering from our supplier which can take up to 3 weeks. All items on our website has an estimated delivery time mentioned next to add to cart button. The item was express posted to you as soon as we received the stock and email with tracking has been sent.
Very satisfied with the cocomelon pyjamas for my grandson who loves cocomelon.
My daughter loved them and they feel so comfy
Super warm great value my nephew loves it
